Friday 6 July 2012

Crashing issues

UPDATED

It seems that a few people are experiencing a crash when trying to load the missions

I think that the issue could be memory related but I need the crash reports to verify this.

In the meantime, if you have crashing issues please try this to free memory:
-Double click your iPhone/iPod button to open the active tasks/app list.
-A list of the active tasks will apear at the bottom
-Touch and keep the finger on an app that you want to close.(Similar to when you want to delete an app )
-You will see a (-) sign in a red circle.
-Touch the apps you want to close. Don't forget to navigate sideways as you might have more than four apps taking up memory.

I haven't experienced the crashes so, if you have these issues,let me know if this solves the problem.

If you have crashing issues I would appreciate if you could send me your crash reports.
-Sync your devices with itunes and you should be able to find them here:

-If you are using a Mac:
/Library/Logs/CrashReporter/MobileDevice/

-If you are running Windows XP:
C:\Documents and Settings\\Application Data\Apple computer\Logs\CrashReporter\

-If you are running Windows Vista:
C:\Users\[USERNAME]\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\

-The files will start with the name of the application and contain a date stamp.

-Please send me the files to astronautspacewalk[at]gmail[dot]com

I would like to apologize to the people that have been interested in the game but can't enjoy it yet.

I am working on resolving this problem and I will issue an update as soon as I fix it.

11 comments:

  1. Great little app. Very atmospheric. Surprisingly easy to get used to the controls.

    Couple of cosmetic suggestions. Astronaut Spacewalk is being squashed to "Astro...ewalk" in the app title on load. Hi-res app badge would look more professional.

    More, perhaps randomized, Comms chatter would add to the ambience. The looped soundtrack detracts from an otherwise flawless immersive experience.

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  2. sorry to bother you Jorge, but I've restarted as you recommend but unfortunately the app still crashes on load. I've tried downloading and reinstalling after deleting twice so far. I have an iPhone 4. really looking forward to playing a great game! warmest wishes, maki

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  3. Hi makiaea.

    Sorry to hear that you have problems. I can't find out what the issues might be as the game seems to work fine in all devices that are reporting these issues. It seems to be something individual to the devices.

    It is a long shot but, which country is your appstore?

    All I can do is apologize and ask you to wait for the first update.

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  4. thanks for all your hard work Jorge! when I heard about your game I knew I had to show my support. I'm sure it's just an app store issue (my store is UK) and look forward to the new update! warmest wishes, maki

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  5. Mine is still crashing on ipod touch. I use the USA app store

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  6. just a quick update jorge, i've tried on the same iphone4 using the USA store (different account) with the same results; for more data i also tried a fresh iphone 3gs using the USA store only, and an ipad3 using the UK store and then the USA store, all with restarts, but getting the same result :( looks like both the UK and the USA store are affected this way. i bought on the UK store a day or two ago and on the USA store just now. hope this helps! warmest wishes, maki

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    Replies
    1. Could you both Ephinyzon and makiaea please send me your crash reports to my email address?

      Sync your devices with itunes and you should be able to find them here:

      If you are using a Mac:
      /Library/Logs/CrashReporter/MobileDevice/

      If you are running Windows XP:
      C:\Documents and Settings\\Application Data\Apple computer\Logs\CrashReporter\

      If you are running Windows Vista:
      C:\Users\[USERNAME]\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\

      The files will start with the name of the application and contain a date stamp.

      Thanks a lot for your support and sorry for the inconvenience.

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    2. Thanks so much for the game Jorge! It's such great fun I couldn't help but play through all the missions :) Am sending the crash reports now. Hope they help!

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  7. now my ipad3 (USA store) is working!! (the iphone 4 and 3gs still crash) as far as i can tell i didn't do anything else to the ipad3 to get it to work... it's an amazing and beautiful game, jorge, thanks again and keep up the great work! warmest wishes, maki

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  8. Firstly, I think the game is astounding. You Tube clips are inspiring. Personally I have the same problem as those above, ie the Game crashes (not the device). Soon after selecting a mission the loading proceedure terminates. I am just a little frustrated having spent the money, on the other hand I would have paid many times the asking price based on what I have seen. My device matches the spec's quoted and so I hope you are able to offer some more thoughts on a solution, in any event ....very, very, well done, what an amazing project.

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  9. Hi.

    I would appreciate if anyone with these crashing issues would send me the crash reports from their itunes to my email account astronautspacewalk[at]gmail[dot]com

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